Refund Policy
Effective Date: August, 1st 2024

Scope: This Refund Policy applies to both software and digital services purchased from INTRUBER [a trading name of Rishon Group] This policy complies with legal requirements for the UK and USA markets.

Refund Period [applies to UK customers only]
- Digital Products: You have the right to cancel your purchase and request a refund within 14 days from the date of purchase. If you download or access the digital product immediately, this right may be waived.
- Services: You have the right to cancel and request a refund within 14 days of purchase, provided that the service has not started. If the service has started, you may forfeit the right to a refund for the portion of the service already provided.

Refund Criteria: Refunds will be granted under the following conditions:
- Digital Products: If the product is defective, not as described, or if there are issues with the download/access.
- Services: If the service was not provided as described or if there was a problem with the delivery of the service.

Refund Requests: To request a refund, please email our support team at support@intruber.com with your order number and reason for the refund request. We will process your request within 14 business days.

Restocking Fees: A restocking fee of 10% may apply to refunds for both digital products and services. This fee will be deducted from the total refund amount.

Handling of Disputes: If you are dissatisfied with the refund process or wish to dispute a decision, please contact us at support@intruber.com. We will review your case and provide a resolution. If the dispute is not resolved to your satisfaction, you may seek further recourse through appropriate legal channels.

Contact Information: For any questions or issues regarding refunds, please contact: support@intruber.com